🔄 Return Policy
We value your trust in Mensan! Here’s everything you need to know about our return process.
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1. Clothes Categories - Return Accepted
- ✅ **Wrong item received?** You can return it within **3 days** of delivery.
- 🎥 **Note:** A complete **parcel opening video** is required as proof to validate the return.
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2. Damaged Items - Clothes Categories
- 🚨 Received a damaged product? Please share clear pictures or videos of the item along with the parcel opening video.
- 📅 Initiate the return process within **3 days** of receiving your order.
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3. Shoes Categories - Non-Returnable
- ❌ Returns are not accepted for shoes unless the wrong product is sent.
- 📝 Please ensure you select the right size and style before placing the order.
⚠️ **Important Notes:**
- Ensure the return includes the **complete product package** (tags, box, etc.).
- Returns are processed only for products with valid evidence (**parcel opening video**).
- Refunds or exchanges will be issued only after inspection of the returned item.
- Ensure the return includes the **complete product package** (tags, box, etc.).
- Returns are processed only for products with valid evidence (**parcel opening video**).
- Refunds or exchanges will be issued only after inspection of the returned item.